Refund policy
Our return policy allows you to request a return within 30 days of receiving your item.
To qualify for a return, the item must be in its original condition unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at: sales@shimmerbykhuks.com.
Once your return is approved, we’ll provide you with a return shipping label and detailed instructions on how to send your package. Please note that items returned without prior approval will not be accepted.
If you have any questions about the return process, feel free to reach out to us at: sales@shimmerbykhuks.com.
Damages and Issues
Please check your order upon delivery and contact us right away if you receive a defective, damaged, or incorrect item. This allows us to assess the problem and resolve it promptly.
Exceptions / Non-Returnable Items
If you have any questions or concerns about whether your item qualifies, please reach out to us.
Please note that sale items and gift cards are also non-returnable.
Exchanges
The quickest way to get the item you want is to return your current item. Once your return is approved, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return it within 14 days for any reason, without needing to provide justification. The item must be returned in its original condition unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@shimmerbykhuks.com.